Privacy Policy
Please read this policy together with your accepted quotation, service agreement and any applicable provider-specific terms. Last updated: 15 October 2026.
1. Information collected
Infinite Telecoms may collect names, company information, contact details, service addresses, account and billing details, banking information provided for authorised payments, support communications and technical information needed to deliver services.
2. Why information is used
We use information to process enquiries, verify and activate accounts, provide services, process authorised payments, respond to support requests, maintain records and comply with legal obligations.
3. Legal basis and consent
Personal information is processed on lawful grounds recognised by South Africa’s Protection of Personal Information Act (POPIA), including contractual necessity, legal obligations and consent where required.
4. Sharing information
Information may be shared with authorised staff, service providers, payment processors, telecommunications and connectivity partners, and authorities where necessary and legally permitted. Providers should receive only information required for their function.
5. Security
We use reasonable organisational and technical safeguards appropriate to the information processed. Do not submit banking passwords, PINs, card CVVs or one-time passwords through website forms.
6. Retention
Information is retained only for as long as necessary for the stated purposes, legitimate record-keeping and applicable legal requirements, after which it is deleted or de-identified where appropriate.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information, object to certain processing or withdraw consent where processing depends on consent.
8. Cookies and external links
The website may use essential technical storage and link to external customer portal services. Third-party websites may apply their own privacy practices.
9. Privacy enquiries
Contact operations@infinitetelecoms.co.za for privacy requests. You may also contact South Africa’s Information Regulator regarding your POPIA rights.