Terms & Conditions
Please read this policy together with your accepted quotation, service agreement and any applicable provider-specific terms. Last updated: 15 October 2026.
1. Scope
These terms apply to services and products supplied by Infinite Telecoms, including business voice, connectivity, equipment, hosting and related IT services. Any signed quotation, service order or provider-specific terms may contain additional conditions.
2. Orders and activation
Orders are subject to acceptance, service availability, identity or business verification and any applicable once-off charges. Activation dates are estimates unless confirmed in writing.
3. Fees and payment
Recurring and once-off charges are stated in your accepted quotation or order. Customers must pay by the agreed due date. Non-payment may result in restricted or suspended service following applicable notices and legal requirements. Fees for returned debit orders or reconnection apply only where disclosed in the applicable agreement.
4. Service delivery
Network speeds, availability and quality can be affected by coverage, infrastructure, power interruptions, third-party networks, fair-use policies and maintenance. Any specific uptime commitment applies only where expressly agreed in a service-level agreement.
5. Customer responsibilities
Customers must provide accurate registration details, use services lawfully, protect account credentials, maintain compatible equipment and report faults through the support channel.
6. Equipment and third-party services
Ownership, warranty, installation, return conditions and any third-party network or software licensing terms are governed by the applicable order and mandatory consumer law.
7. Changes and termination
Customers may request changes or cancellation in writing. Infinite Telecoms generally requires one calendar month of cancellation notice for month-to-month services, subject to the signed agreement and applicable law. See the Refund & Cancellation Policy.
8. Liability and legal rights
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under South African law. Claims and remedies are assessed in accordance with the applicable agreement and legislation.
9. Contact
For questions, contact operations@infinitetelecoms.co.za or telephone 087 138 6220.