Refund & Cancellation Policy
Please read this policy together with your accepted quotation, service agreement and any applicable provider-specific terms. Last updated: 15 October 2026.
1. Cancelling a service
Submit a written cancellation request to operations@infinitetelecoms.co.za identifying your account, service and requested termination date. Month-to-month services generally require one calendar month of notice, subject to your signed service agreement and applicable law.
2. Contracted services
Fixed-term or provider-backed services may have different termination terms or reasonable early-cancellation charges where permitted by law. The terms in the accepted service agreement will apply, subject to statutory consumer protections.
3. Recurring charges
Recurring charges remain payable for services supplied and any valid notice period. Any outstanding invoices, usage charges, equipment obligations or other lawful charges must be settled on closure.
4. Refund requests
Refunds are reviewed case by case, including duplicate payments, proven overpayments, undelivered services or other circumstances where a refund is required by law or contract. A refund is not automatically guaranteed for unused portions of an active subscription.
5. Prepaid minutes and top-ups
Prepaid top-ups and allocated call minutes may be subject to usage, expiry and supplier rules communicated at purchase. Where a top-up has not been delivered or was charged incorrectly, contact us with proof of payment so we can investigate and resolve the matter in accordance with applicable law.
6. Equipment returns
Equipment returns, defects, repairs and warranties are handled in accordance with the sale terms and applicable consumer protection legislation. Contact us before returning equipment to obtain instructions.
7. Refund processing
Where a refund is approved, we will confirm the amount, method and expected processing timeframe. Timing may depend on the bank or payment provider. Refunds are made to an appropriate verified payment method.
8. How to request assistance
Email operations@infinitetelecoms.co.za or call 087 138 6220 with your account number, reason for cancellation or refund, relevant dates and supporting documents.